Frequently asked questions

Our sustainable merino wool clothes fit true to size. To find out how an item fits, consult our size and fit notes on all of our product pages. If you need additional help, please email us at chris@woolwill.com

You can find us in a select number of premium retailers in Uruguay (Montevideo & Punta del Este). We are work in progress for premium retailers around the globe.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Mercadopago. If there is another alternative for your convenience, please send us an email to chris@woolwill.com (chris@woolwill.com)and we will happy to assist you and give you more options.

Our promotional discount codes only work one at a time. We do not allow discount codes to be combined in one order. If you have multiple codes, please choose the code you want to use that provides you with the best discount.

The Wishlist feature on the site allows you to favorite items you’ve been looking at so that you can return to view them later all in one place. Simply browse products throughout the site and click on the “heart” that appears in the lower right hand corner of product images when you hover over them to add to your Wishlist. To access your Wishlist, simply click on the heart in the lower left hand corner of your screen. You can also share your Wishlist with others by simply clicking on the email icon in the Wishlist popup and entering the recipient’s email address. You don’t have to create an account to use this feature. You only need to create an account if you’d like to view your saved products across multiple devices (i.e. your phone and desktop).

We don’t specifically offer traditional gift wrap but every package arrives with your clothing items nicely folded with sustainable merino wool and tissue paper and a sticker holding it together. Prices are not included inside the package.

Yes, you can reach us now at (598) 99910960 (whatsapp messages received) Also, you can reach our team by emailing chris@woolwill.com (chris@woolwill.com)and they will get back to you as soon as possible!